Please read our salon policy before booking an appointment. By booking with Dog Beauty by Sylvia, you confirm that you have read, understood and accepted the following terms.
Appointments, cancellations & no-shows
We require at least 24 hours’ notice to cancel or reschedule an appointment. An appointment may be rescheduled once only. Please contact the salon directly by phone or message to make any changes to your booking. Following a late cancellation or no-show, any future appointment may only be booked with full payment in advance. If a prepaid appointment is subsequently cancelled with less than 24 hours’ notice or the client fails to attend, the salon may retain the prepaid amount to cover the financial loss resulting from the unused appointment time where the slot could not reasonably be filled by another client. Any further appointment will require a new payment in full before the booking is confirmed. Dog Beauty by Sylvia reserves the right to decline future bookings in cases of repeated late cancellations or no-shows.
Late arrivals
Please arrive on time. Clients arriving more than 15 minutes late may have their service shortened, changed or cancelled if there is insufficient time to complete the groom safely without affecting following appointments.
Collection
We will contact you when your dog is nearly ready. Please collect your dog promptly, as we are unable to provide daycare facilities. Significantly late collection may incur an additional waiting fee.
Health & behaviour
Owners must inform us of any relevant medical conditions, allergies, skin problems, medication, injuries, behavioural issues, aggression or previous difficulties during grooming. We reserve the right to modify, stop or refuse a service if continuing could compromise the welfare of the dog or the safety of our staff.
Matted coats & skin conditions
Your dog’s welfare always comes before the requested hairstyle. Severely matted coats will not be extensively dematted where this would cause unnecessary pain or distress. Where necessary, the coat will be clipped short to remove the matting safely. Additional time required due to poor or severely matted coat condition may incur an additional charge. Severe matting can conceal or contribute to existing skin problems. Following removal of a severely matted coat, redness, sensitivity, irritation or hot spots may become visible or develop. We take all reasonable professional precautions to minimise these risks. However, where such problems result from the dog’s pre-existing skin or coat condition associated with severe matting, and the grooming service has been performed with reasonable care and skill, the salon cannot be held responsible for those pre-existing conditions or their consequences. Veterinary attention may be recommended where necessary.
Fleas & parasites
Please do not bring a dog with a known flea infestation to the salon. If fleas are discovered during grooming, the service may be modified or stopped and an additional cleaning and disinfection charge may apply.
Pricing
All advertised prices are starting prices. The final price may vary depending on the dog’s size, breed, coat type and condition, behaviour, grooming requirements and the time required to complete the service.
Concerns after grooming
If you have any concerns regarding your dog’s groom, please contact us as soon as possible after the appointment and allow us the opportunity to assess and, where appropriate, correct the issue.
Client agreement
Before completing a booking, the client should be required to confirm:
☐I have read, understood and agree to the Dog Beauty by Sylvia Salon Policy.
☐I confirm that I have disclosed all relevant information regarding my dog’s health, skin condition, medication and behaviour.
☐I understand the risks associated with severe matting and authorise the groomer to modify the groom where reasonably necessary for my dog’s welfare.
Nothing in this policy limits or excludes the client’s statutory rights under UK consumer law.
Questions about our policy?
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If anything is unclear, please contact us before your appointment. We are happy to explain any term and help you choose the right service for your dog.
