24-hour notice
Appointments may be cancelled or rescheduled free of charge when at least 24 hours’ notice is given.
Polityka cancelacji
Cancellation & No-Show Policy
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We understand that sometimes plans change. If you need to cancel or reschedule your appointment, we kindly ask that you contact us at least 24 hours before your scheduled appointment time.
Late cancellation or No-Show
For late cancellations (less than 24 hours’ notice) or No-Shows, any future appointment will require full payment in advance at the time of booking. Without advance payment, a new appointment cannot be confirmed.
Rescheduling
An appointment may only be rescheduled once. If you do not attend the rescheduled appointment, the advance payment will be non-refundable and retained by the salon to cover the loss of the reserved appointment time.
Do not cancel online
Please do not cancel or reschedule appointments online. Changes made through the online booking system can significantly disrupt our schedule and the smooth running of the salon.
Why this matters
Every appointment slot is reserved specifically for you and your dog. Giving us sufficient notice allows us to offer that time to another client and helps us keep our appointments running smoothly.
How to cancel or reschedule
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To cancel or reschedule, please call the salon or send us a message. Once we have confirmed your request, we can cancel your appointment or move it to another available date.
dogbeautybysylvia@gmail.com
Thank you for respecting our time and supporting our small business.
Last updated: September 2026